Update to ZeniMax Media Terms of Service
Our Terms of Service changed on December 13, 2021. Click the link for the summary of changes.
Last Updated: January 1, 2021
This ZeniMax Media Online Privacy Policy ("Policy") describes how ZeniMax Media Inc. and our affiliates and subsidiaries (collectively, "ZeniMax", "we" or "us") collect, use and otherwise process the personal information we collect about our customers, purchasers, subscribers, and/or users (each a "User") of our mobile applications, games, websites and other online services (collectively, our "Services").
Overview
We think transparency is important. In this overview, we summarize the personal information we collect and how we use it, which is further explained in our Privacy Policy below. Keep in mind that the actual personal information we collect and how we use it varies depending upon the nature of our relationship and interactions with you. Also, in some cases (such as where required by law), we ask for your consent or give you certain choices prior to collecting or using certain personal information.
Categories of Personal Information Collected. Generally, we collect the following types of personal information:
Uses of Personal Information. In general, we may use and disclose personal information for the following purposes:
ESRB Privacy Certification. ZeniMax values the importance of your privacy and has received the ESRB Privacy Certification. ZeniMax is a valid licensee, and participating member of the Entertainment Software Rating Board's Privacy Certified Program ("ESRB Privacy Certified"). All Services where this Policy is posted and which display an ESRB certification seal have been reviewed and certified by ESRB Privacy Certified to meet established online information collection, use and disclosure practices. As a licensee of this privacy program, we are subject to audits of our Services and other enforcement and accountability mechanisms administered independently by the ESRB.
If you are a California resident, please be sure to review Section 15.a. California Residents below for important information about our privacy practices and your rights under California privacy laws, including your right to submit a "Do Not Sell My Info" request.
You can review more detailed information about our privacy practices and your rights and choices below in our Privacy Policy, which is organized into the following sections:
1. Scope of Our Policy
This Policy applies to the personal information that ZeniMax collects and processes about Users related to our Services, including games published by Bethesda Softworks and ZeniMax Online Studios, and games developed by other ZeniMax studios; more information about our studios is available at www.zenimax.com/studios. This Policy does not apply to any third-party websites, services, products or mobile applications maintained by other companies, which are linked to from our Services.
By registering for an account with us, providing your information to us through the Services, or otherwise using any of our Services, you understand and acknowledge that ZeniMax may process your personal information in accordance with this Policy. If you do not want this Policy to apply to you, please do not use the Services or communicate with us via the Services. If required by applicable law, we will obtain your consent to our collection, use, transfer and disclosure of your personal information.
Personal Information. In this Policy, our use of the term "personal information" includes other similar terms under applicable privacy laws—such as "personal data" and "personally identifiable information." In general, personal information includes any information that identifies, relates to, describes, or is reasonably capable of being associated, or reasonably linked or linkable with a particular individual.
Not Covered by this Policy. This Policy does not apply to job applicants and candidates who apply for employment with us, or to employees and non-employee workers in the context of our working relationship with them.
2. Personal Information We Collect
ZeniMax collects personal information directly from Users, automatically related to the use of the Services, and in some cases, from third parties (such as social networks, platform providers, payment processors, and operators of certain third-party services that we use). The information we collect about Users varies depending upon the circumstances, such as the games or Services used.
Information We Collect from You. Generally, we collect your personal information on a voluntary basis. However, if you decline to provide certain personal information that is marked mandatory, you may not be able to access certain Services or we may be unable to fully respond to your inquiry. In general, we may collect the following personal information:
Information We Collect and Receive from Third Parties. We may collect and receive personal information about you from third parties, as explained below.
Information We Collect About Your Usage and Activities. We collect personal information about how you use the Services and interact with us and others, such as information we collect automatically (e.g., using cookies and pixel tags), as well as information we derive about you and your use of the Services. Such information includes:
Children. ZeniMax does not knowingly request or collect personal information from children younger than 13 years of age. If you believe that we have collected personal information from a child under 13, please contact us as set forth in Section 13. Contact Details, below, and we will take action as necessary to securely delete such information.
3. Purposes of Use and Legal Bases of Processing for Personal Information
While the purposes for which we may process personal information will vary depending upon the circumstances, in general, we use personal information for the business and commercial purposes set forth in this section. In this section, we also explain the legal bases for which we process personal information about Users, as required by the EU General Data Protection Regulation (the "GDPR") (and other relevant laws such as the UK Data Protection Act 2018 and the Brazilian General Data Protection Law (the "LGPD")).
Legal Bases for Processing. Pursuant to the GDPR (and other relevant laws), in general, we process your personal information for the following legal bases:
Purposes of Use and Processing. While the purposes for which we may process personal information will vary depending upon the circumstances, in general, we use personal information for the business and commercial purposes set forth below. Where GDPR or other similar laws apply, we have set forth the legal bases for such processing (see above for further explanation of our legal bases) in parenthesis below.
4. Disclosure and Sharing of Personal information
ZeniMax may disclose your personal information as follows, and we will obtain your consent to do so where required by applicable law:
Vendors and Providers. We may engage vendors, agents, service providers, and affiliated entities to provide services to us or to Users on our behalf, such as support for the internal operations of our websites, online stores (including payment processors), products (such as our games) and services (e.g., forum operations, and technical support processing), as well as related offline product support services, data storage and other services. In providing their services, they may access, receive, maintain or otherwise process personal information on our behalf. Our contracts with these service providers do not permit use of your personal information for their own marketing and other purposes.
ZeniMax Group Companies. Your personal information may be processed by members of ZeniMax Group companies (see www.zenimax.com/legal_information) for purposes of assisting us to market our Services and games, analytics, research and demographic studies, development, and to help us improve and tailor the Services we provide. If you have consented, we may also share your personal information so that they may contact you about other products and services offered by ZeniMax affiliates as set forth in Section 12. User Rights and Choices below. Our subsidiary or affiliate companies are subject to this Policy when they use your personal information.
Advertising and Analytics Partners. We engage third parties that provide advertising, campaign measurement, online and mobile analytics, and related services to us (with your consent, where required by applicable laws). They may use this information to help us better reach individuals with relevant ads and to measure and improve our ad campaigns, or to better understand how individuals interact with our Services. In addition, these third parties may combine the information collected from us and our Services with information collected about you from third-party sites, apps and services, in order to make inferences about you and your interests, to better tailor advertising and content to you across multiple sites, apps, and services, and to collect associated metrics.
Legally Required. We may also disclose your personal information if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe necessary or appropriate to disclose personal information to law enforcement or other governmental or regulatory authorities or the courts (in any relevant jurisdiction worldwide), such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to regularly exercise our rights in judicial, administrative or arbitration proceedings (as applicable in Brazil); to respond to any claims against us; and, to protect the rights, property, or personal safety of ZeniMax, our customers, or the public.
Corporate Transactions. In addition, your personal information may be disclosed as part of any proposed or actual merger, sale, and transfer of ZeniMax assets, acquisition, bankruptcy, or similar event.
With Consent. We may also disclose your personal information to any other affiliated or third parties where you have consented or requested that we do so.
Notwithstanding anything else in this Policy, we may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual and the individual cannot be re-identified.
5. Cookies, Analytics and Personalization
We and our third-party providers use cookies, clear GIFs/pixel tags, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your browsing activities, gaming performance and use of the Services. We may combine this "activity information" with other personal information we collect about you. Generally, we use this activity information to understand how our Services are used, track bugs and errors, provide and improve our Services, establish matchmaking, verify account credentials, allow logins, track sessions, prevent fraud, and protect our Services, as well as for targeted marketing and advertising, to personalize content and for analytics purposes (see Section 12. User Rights and Choices below for information about opting-in or out of certain uses of your personal information).
Below is a summary of these activities. For more detailed information about these mechanisms and how we collect activity information, see our Cookie Policy, which applies to our sites that display or link to this Cookie Policy, available at https://zenimax.com/legal/cookie-policy.
Log Files. We collect certain activity information from log files. Log file information is automatically reported by your browser or mobile application to our servers when you access our Services. We record certain information from these log files, including web requests, IP address, browser type and version, language information, referring and exiting URLs, links clicked, pages viewed and other similar information.
Cookies. Are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember Users who are logged in, to understand how Users navigate through and use our Services, and to display personalized content and targeted ads (including on third-party sites and applications).
Clear GIFs, pixel tags and web beacons. These are tiny graphics with a unique identifier, similar in function to cookies that we use to track the online movements of Users of our Services and to personalize content. We also use these in our emails to let us know when they have been opened or forwarded, so we can gauge the effectiveness of our communications.
Anti-Cheat and Fraud Prevention. Providing a fair gameplay environment is important to us. We prohibit cheating, hacking, account stealing, and any other unauthorized or fraudulent activity when using our Services. In order to detect and prevent fraud and cheating, we may use anti-cheat and fraud prevention tools, applications, and other technologies. When you use our Services, such technologies may create a machine "fingerprint" or "hash" of your machine components, and collect information about you, including information about your browser, device, activities, game identifiers, and operating system. We may also monitor publicly-available information, third-party sites and/or use anti-cheat technology within our Services.
Analytics Tools. We may use internal and third-party analytics tools (see our Cookie Policy at https://zenimax.com/legal/cookie-policy for a list of third parties) to collect and aggregate activity data and other data across multiple channels.
Do-Not-Track signals. Please note that our websites do not recognize or respond to any signal which your browser might transmit through the so-called 'Do Not Track' feature your browser might have. If you wish to disable cookies on our Services, you should not rely on any 'Do Not Track' feature your browser might have.
Preferences. You can review or change your preferences for most cookies and tags on our websites (other than those that are necessary to the proper functioning of our websites) by adjusting your cookie settings:
6. Interest-based Advertising
We work with third-party ad networks, channel partners, mobile ad networks, analytics and measurement services and others ("third-party ad companies") to personalize content and display advertising within our Services (including our websites and our mobile and other games and apps), as well as to manage our advertising on third-party sites, mobile apps and online services. We and these third-party ad companies may use cookies, pixels tags, and other tools (which we may refer to collectively as "targeting cookies") to collect activity information within our Services (as well as on third-party sites and services), as well as IP address, location information, device ID, cookie and advertising IDs, and other identifiers; we and these third-party ad companies use this information to provide you more relevant ads and content within our Services and on third-party sites and apps, and to evaluate the success of such ads and content. See our Cookie Policy (https://zenimax.com/legal/cookie-policy) for more details about the third-party ad companies we work with and first and third-party tags used on the Services and on third-party sites and apps.
Preferences. We make available multiple ways for you to manage your preferences regarding targeting cookies, advertising and personalization.
Our websites and online games: You can review or change your preferences for targeting cookies and tags on our websites by adjusting your cookie settings:
Cookie Settings
Mobile: Some of our mobile games and apps may include third-party advertising and analytics. You can opt out of targeted advertising from third parties in our mobile games by adjusting your device privacy settings. This means that you will no longer get targeted ads; however, you may still receive contextual or general ads.
For iOS devices, you can turn on the "Limit Ad Tracking" setting (go to Settings>Privacy>Advertising and select/toggle on Limit Ad Tracking).
For Android devices, turn on "Opt out of Ads Personalization" setting (go to Settings > Privacy > Advanced > Ads and select/toggle on Opt out of Ads Personalization)
In addition, certain of our mobile games include analytics and related personalization that you can opt out of through an in-app settings for that game (you can access this setting from the main menu of such mobile games).
Industry ad choice programs: You can also control how participating third-party ad companies use the information that they collect about your visits to our websites and use of our mobile applications, and those of third parties, in order to display more relevant targeted advertising to you; for more information and to opt out of receiving targeted ads from participating third-party ad networks go to:
Opting out of participating ad networks does not opt you out of being served advertising. You may continue to receive generic or "contextual" ads on our Services. You may also continue to receive targeted ads on other websites, from companies that do not participate in the above programs.
Custom Lists and Matching. Unless you have opted out, we may share certain hashed customer list information (such as your name, email address and other contact information) with third parties—such as Facebook and Google—so that we can better target ads and content to our Users, and others with similar interests, within their services. These third parties use the personal information we provide to help us target ads and to enforce their terms, but we do not permit them to use or share the data we submit with other third-party advertisers. You may opt out of this as set forth below, in Section 12. User Rights and Choices.
7. Third-Party Links and Features
Our Services may contain links to third-party sites that are not owned or controlled by ZeniMax. We are not responsible for the collection and use of your information by these third-party sites. We recommend that you read the privacy notice of the website to which you link before you submit any personal information.
In addition, our Services may include or incorporate social media and other third-party features (e.g., widgets, buttons, and plugins), which are operated by third-party platforms and networks, such Facebook, Steam, Twitch, Twitter, Instagram, YouTube, and others. These features are hosted by the respective third-party operator even though they appear on our Services. Subject to your cookie preferences, the third party may collect your IP address, URL, date and time stamp, browser details and the like, subject to their own privacy policies.
8. User Generated Content
You may choose to disclose information (including personal information) about yourself in the course of contributing user generated content to ZeniMax Services such as forums. Information that you disclose in any of these forums is unencrypted public information, and may be accessed by members of the public, who are not subject to this Policy. In addition, when you enter certain public areas of our Services, your username and other public profile information may be viewable by others. You should have no expectation of privacy as to any information you post or display in our forums or games, or in your profile, or that you otherwise make available on our or through our Services.
9. Security of Your Information
The security of your personal information is important to us. ZeniMax takes steps to protect against possible breaches of our Services and the personal information we maintain. However, no website or Internet transmission is completely secure. Thus, ZeniMax cannot and does not guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your personal information safe, such as choosing a strong password and keeping it private, enabling multifactor authentication (where available), as well as logging out of your User account, and closing your web browser when finished using the Services.
10. Data Retention
We will retain your personal information as long as necessary for purposes for which the personal information was collected and is used by us, as stated in this Policy. If you wish to cancel your account or request that we no longer use your personal information to provide the Services to you, please contact us as set forth below, in Section 13. Contact Details. However, if you withdraw consent or otherwise object to our collection, use and disclosure of your personal information, you may not be able to use the Services. Further, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.
11. International Transfers of Data
ZeniMax is headquartered in the United States, and has operations, entities and service providers in the United States and throughout the world. As such, we and our service providers may transfer your personal information to, or access it in, jurisdictions (including the United States and other jurisdictions where we, our affiliates and service providers have operations) that do not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements.
Users in the European Economic Area (EEA) and United Kingdom. Your personal information may be transferred to and processed in the United States and other jurisdictions that do not provide equivalent levels of data protection according to the European Commission. In such cases, ZeniMax will take steps to ensure that appropriate safeguards are in place to protect your personal information, including by putting in place standard contractual clauses as approved by the European Commission (the form for the standard contractual clauses can be found at http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm).
Users in Brazil. If your personal information is subject to Brazilian laws, ZeniMax will ensure that appropriate safeguards are in place to protect your personal information, as required by the LGPD (once effective).
12. User Rights and Choices
ZeniMax gives Users several easy-to-use ways to access, amend and exercise their choices and rights regarding their personal information.
Marketing Preferences. You may change your email preferences and opt out of marketing communications through the Marketing Preferences tab in your account profile.
Cookies and Advertising. As noted above in Section 5. Cookies, Analytics and Personalization and Section 6. Interest-based Advertising, you can manage your preferences for cookies (including advertising cookies) on our websites and in our online games by adjusting your cookie preferences:
For our mobile games and apps that include third-party advertising and analytics, you can opt out of targeted advertising in our mobile games by adjusting your iOS or Android device privacy settings, as explained above, in Section 6. Interest-based Advertising. In certain of our mobile games, you may also be able to opt out through the in-app settings (accessible from the main menu) for that game.
Push Notifications. In some of our mobile Services, we may send push notifications from time-to-time in order to update you about the game, events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level.
Remove Content. If you wish to request removal of any User content you have posted, please contact us as set forth below, in Section 13. Contact Details.
Access, Amendment and Deletion. Registered Users may review and update their profile information and communications preferences directly within their account. If you would like us to delete your personal information, you may contact us to delete your account. Please contact ZeniMax Privacy as set forth below, in Section 13. Contact Details, to exercise your rights or make a request regarding your personal information.
Submitting a Privacy Request. Privacy requests should be directed to the ZeniMax Media Inc.'s privacy team as set forth below in Section 13. Contact Details. Please keep in mind that certain Services will not be available if you withdraw your consent, or otherwise delete or object to our processing of certain personal information. We will respond to your request in accordance with applicable law, and we will inform you if we do not intend to comply with your request.
Additional Information for Users in Certain Jurisdictions. In Section 15. Additional Information for Users in Certain Jurisdictions, we provide additional information as required under California privacy laws, as well as the GDPR, UK Data Protection Act 2018 and the LGPD. Users in California, the EEA, the UK and Brazil should review this section for more information regarding their rights under these respective laws.
13. Contact Details
If you have any questions, complaints or comments regarding our Policy or practices, please submit a request at:
https://help.bethesda.net/app/incident10/?prod=711&cat=1220 (Bethesda Users), or
https://help.elderscrollsonline.com/app/incident/?category=1220 (The Elder Scrolls Online Users).
You may also contact us via email at [email protected], or by postal mail at:
ZeniMax Media Inc.
Attn: ZeniMax Customer Service/Privacy
1370 Piccard Drive
Rockville, Maryland 20850 USA
Controller and Representative. The controller for your personal information is ZeniMax Media Inc.,1370 Piccard Drive, Rockville, MD 20850 USA. In addition, for purchases made by Users in the EEA and the UK, ZeniMax Europe Ltd, Reg. No. 06333300, Haymarket House, 28-29 Haymarket, London SW1Y 4SP, is also a controller for your transaction data. This Policy applies to both ZeniMax Media Inc. and ZeniMax Europe Ltd., and data subjects may exercise their rights with respect to their EEA and UK transaction data with both entities by contacting ZeniMax Media Inc. online, by email or by postal mail, as set forth above.
EU Representative: ZeniMax Media Inc. and ZeniMax Europe Ltd have appointed ZeniMax Benelux BV, Grote Berg 18E, 5611 KK Eindhoven, the Netherlands, as representative office for purposes of the GDPR.
UK Representative: ZeniMax Media Inc. has appointed its subsidiary ZeniMax Europe Ltd, Haymarket House, 28-29 Haymarket, London SW1Y 4SP, United Kingdom, as its representative office for purposes of UK data protection laws.
ESRB Privacy Certified. As previously mentioned, we are a member of ESRB's Privacy Certified Program. If you believe that we have not responded to your inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB Privacy Certified at [email protected]. or https://www.esrb.org/privacy/contact/.
14 .Changes to this Policy
This Policy is current as of the Last Updated set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Services. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change, such as by highlighting the change on website or sending you an email, and giving you additional choices regarding such change prior to the material change becoming effective.
15. Additional Information for Users in Certain Jurisdictions
a. California Residents
Below, we provide information, as required under California privacy laws, including the California Consumer Privacy Act ("CCPA"), which requires that we provide California residents certain specific information about how we handle their personal information, whether collected online or offline. This section does not address or apply to our handling of publicly available information made lawfully available by state or federal governments or other personal information that is subject to an exemption under the CCPA.
Categories of Personal Information We Collect and Disclose. Our collection, use and disclosure of personal information about a California resident will vary depending upon the circumstances and nature of our interactions or relationship with such resident. The table below sets out generally the categories of personal information (as defined by the CCPA) about California residents that we collect, sell, and disclose to others for a business purpose. We collect these categories of personal information from the following sources, for the purposes described above, in Section 3. Purposes of Use Purposes of Use and Legal Bases for Processing of Personal Information, and share it as described above, in Section 4. Disclosure and Sharing of Personal Information:
Personal Information Collected |
May We Disclose this Information? |
Categories of Third Parties to Whom We May Disclose this Information |
|
Categories |
Description |
||
Identifiers |
Includes direct identifiers such as name, username and alias; email, billing address, other contact information; UID, BUID, device id, IP address, third party platform identifiers and account details (e.g., PlayStation®, Xbox, Steam, Facebook), and other online or unique identifiers. |
YES |
|
Customer Records |
Includes your account and profile information and customer records that contain personal information, such as username, name, demographics and other characteristics or descriptions, email, address, telephone number, and other contact information, account credentials, communications preferences, billing and payment information, customer service and support tickets and records), and other information individuals provide us in order to register for, access or purchase our Services |
YES |
|
Commercial Information |
Includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies, such as information about your subscriptions and current and past payments and purchases, games you play or are interested in, and your purchase tendencies. |
YES |
|
Usage Data |
Includes browsing history, clickstream data, search history, access logs, information regarding your interactions with our websites, mobile apps and other Services and our marketing emails and online ads, and other and other usage data related to your use of the Services, such as language and preferences, in-game purchases, game-play statistics, scores, persona, characters, achievements, rankings, time spent playing, click paths, game profile, preferences and friends, as well as your comments, posts and interactions in forums and communities. |
YES |
|
Geolocation Data |
Includes precise location information about a particular individual or device, such as device location information for mobile games users. |
YES |
|
Audio,Video and Electronic Data |
Includes audio, electronic, visual, thermal, or similar information, photographs and images (e.g., that you provide us or post to your profile), call recordings (e.g., of customer support calls), and User photos submitted (such as profile images) |
YES |
|
Inferences |
Includes inferences drawn from other personal information that we collect to create a profile based on your account and activities, that reflect your preferences, characteristics, behavior, attitude and abilities related to the Services. |
YES |
|
Do We "Sell" Personal Information? The CCPA defines a "sale" as disclosing or making available to a third party personal information in exchange for monetary or other valuable consideration. While we do not disclose personal information to third parties in exchange for monetary compensation from such third parties, we do disclose or make available certain categories of personal information to third parties in order to receive certain services or benefits from them, such as when we make browsing history available to third-party ad companies (through third-party tags on our Sites and Apps) in order to improve and measure our ad campaigns and reach Users with more relevant ads and content. As defined by the CCPA, we may "sell" Identifiers and Usage Data to third-party advertising networks, analytics providers, and social networks.
California Residents' Rights. California law grants California residents certain rights and imposes restrictions on particular business practices as set forth below.
Do-Not-Sell. California residents have the right to opt-out of our sale of their personal information. We do not sell personal information about residents who we know are younger than 16 years old. As noted above, you may opt out of "sales" (via third-party cookies) on our websites and online games here:
You can opt-out in our mobile games by adjusting your iOS or Android device privacy settings, as explained above, in Section 6. Interest-based Advertising. In certain of our mobile games you may also opt-out through the in-app settings (accessible from the main menu) for that game.
Requests to Delete. Subject to certain exceptions, California residents have the right to, at no charge, request deletion of their personal information that we have collected about them and to have such personal information deleted, except where an exemption applies.
Request to Know. California residents have the right to request and, subject to certain exemptions, receive a copy of the specific pieces of personal information that we have collected about them in the prior 12 months and to have this delivered, free of charge, either (a) by mail or (b) electronically in a portable and, to the extent technically feasible, readily useable format that allows the individual to transmit this information to another entity without hindrance. California residents also have the right to request that we provide them certain information about how we have handled their personal information in the prior 12 months, including the:
California residents may make a Request to Know up to twice every 12 months.
Submitting Requests to Know and Delete. Requests to Know and Requests to Delete may be submitted online or by email:
When you submit a request to know or a request to delete, we will take steps to verify your request by matching the information provided by you with the information we have in our records. You must complete all required fields on our webform (or otherwise provide us with this information via the above email address) and verify your access to the registered email address for your account, in order to verify your request. In some cases, we may request additional information in order to verify your request or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requestor. Authorized agents may initiate a request on behalf of another individual by contacting us in writing at the contact information set forth above, in Section 13. Contact Details; authorized agents will be required to provide proof of their authorization and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. We will respond to verifiable requests received from California residents as required by law.
Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. Discrimination may exist where a business denies or provides a different level or quality of goods or services, or charges (or suggests that it will charge) different prices, rates, or penalties on residents who exercise their CCPA rights, unless doing so is reasonably related to the value provided to the business by the residents' data.
Financial Incentives. California residents have the right to be notified of any financial incentives offers and their material terms, the right to opt-out of such incentives at any time and may not be included in such incentives without their prior informed opt-in consent. Where we offer any financial incentives under the CCPA, we will notify you in advance of the material terms of such incentives and your related rights, before we obtain your consent to such incentives.
Your Rights Under California's Shine-the-Light Law. We do not share personal information collected online with unaffiliated third parties for their own direct marketing purposes and will not do so unless you agree to such disclosure. If you are a California resident and you still believe your information has been shared or you have general questions about how your information may have been shared, you may contact us by requesting a list of the third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us via the contact details set out in Section 13. Contact Details above.
For more information about our privacy practices, you may contact us as set forth above, in Section 13. Contact Details.
b. EEA (GDPR), UK and Brazil
Subject to the conditions set out in the applicable law, Users in in the European Union/European Economic Area, United Kingdom and Brazil ( as well as in other jurisdictions where similar rights apply) have the following rights regards our processing of their personal information:
Please note that some of these rights may be limited, such as where we have an overriding interest or legal obligation to continue to process the data. Please contact us using the information set out above, in Section 13. Contact Details, if you wish to exercise any of your rights or if you have any enquiries or complaints regarding the processing of your personal information by us.